Shipping cost standard

 We currently do not offer international shipping, only delivery throughout New Zealand.

The local delivery partner, Shipping cost is 8 NZD  (including GST) per order for the Auckland area and 9.2 NZD  (including GST)  per order for areas outside Auckland.


Delivery times

Once your order is processed and verified, the system will automatically send an email to inform you of your order number, which is convenient for future inquiry and tracking of order progress.


No cancellations or returns on special order items or pre-orders once the order has been placed.  For order cancellations prior to shipment, we will need to assess a handling & credit card processing fee of 3% which will be deducted from the refund.

Within 30 days of purchase, if a customer has a change of mind the cart can be returned only providing:

o The cart is completely unused and brand new
o It is in original packaging & new/unused condition
o The owner pays the return freight
o A return authority is obtained first from KK FIX.

Within 30 days of purchase, the owners can return a "used.":

o A return authority is obtained first
o It is in the original packaging
o The owner pays the return freight

How to Return

Please email us to arrange your return. 

KK FIX will not be liable for the loss of any item being returned. We recommend that when returning a product, you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund, including the cost of shipping.

Out of Stock

If for any reason we do not have a product in stock, you will be contacted as soon as possible to advise you of the delay in delivering the product.

Tell us what device you have.

In order to determine which repair solution is best for you, tell us about your device.